Shipping Information

Customer Care: Shipping and Delivery

Our mission is to put your order on the road or in the air within 1 to 3 business days. In addition to our speedy service, GEDDES FARMS offers several affordable shipping options to meet nearly every shopper's needs.

In order to ensure that your package is delivered into the right hands, our shipping company requires all packages to be released by a signature.

Questions on your particular shipment can be directed to 1(844) 430-7084 or emailed to customercare@GeddesFarms.com.


Shipping Options, Costs, and Free Shipping

We offer the following shipping options: Regular Ground, 2nd Day Air, and Next Day Air.

Regular Ground shipping received a flat rate when shipped to locations within the contiguous United States. Orders of 3 items or more that ship via regular Ground within the contiguous USA are eligible to receive free shipping. Actual shipping rates apply for deliveries to Alaska, Hawaii, and U.S. Territories. Please refer to the chart below for Regular Ground shipping costs.


Merchandise Total

Ground Rate

Less than 4 items

$5.99

Any 4 items or more

FREE


2nd Day Air and Next Day Air

If you would like your honey shipped with expedited shipping, please contact us at 1-844-430-7084 for an accurate quote before placing your order.

Express shipping options for 2nd Day Air and Next Day Air are calculated based on weight of the order and delivery zone. During checkout, you will have the option to select your desired shipping and see the actual charges before you submit the order.

Orders placed after 1 PM (Eastern Standard Time) will not ship until the following day.


Priority Mail and Parcel Post

Priority Mail and Parcel Post shipping options are delivered by the US Postal Service (USPS). These delivery options are used for shipments to PO Box addresses. These options may be selected by GEDDES FARMS in order to deliver to regions not serviced affordably by UPS.


APO/FPO Customers

Orders shipped to APO and FPO addresses receive the same regular ground shipping rates as shipments to addresses within the contiguous United States, but are shipped by US Postal Service delivery. APO/FPO orders may take 3 to 5 weeks for delivery.


Back-Orders

We offer the ability to back-order items that are currently out of stock or temporarily unavailable. If a product is out of stock but available for back-order, the product page will display that the item is available to back-order. You may add it to your order and will ship it as soon as it’s available.

Unfortunately, due to the seasonality of our products, we may not be able to place all of our products on back-order.

Please call us at 1 (844) 430-7084 or email us at customercare@GeddesFarms.com to confirm whether a product is available for back-order.

***If you place an order with an item that is currently on back-order, we will charge your credit card for the back-ordered item. When your back-ordered item is available, we will ship it to you free of charge.


Shipping Time Estimates

In the field below, locate your state to find the typical number of business days it takes for a ground shipment to be delivered from our distribution center in Pennsylvania.

The provided days are estimates only. If your order has not arrived within three business days after the estimate for your state, please contact us at 1-844-430-7084.


Tracking Your Shipment

Unless you have selected a different carrier, we use UPS to deliver your Regular Ground, 2nd Day Air, and Next Day Air shipments. When your order is shipped, we will email you a shipping confirmation notice containing your order tracking number and a link to the Tracking page.

You can also track your shipment from this page by clicking on the following link and entering your order's tracking number in the appropriate field:

http://www.ups.com/tracking/tracking.html

In the event you are unable to track down your shipment, emails regarding your shipment can be directed to our Customer Service Center at customercare@GeddesFarms.com. Please include your Customer Number in the body of your email, as well as your order's confirmation number.


Shipping Issues

If you've experienced problems with your shipment, take advantage of our 100% Satisfaction Guarantee. Our Customer Service Representatives are ready to handle your problem in a friendly and efficient manner.

Issues regarding your shipment can be emailed to us at customercare@GeddesFarms.com. Please include your Name or Customer Number in the body of your email, as well as your order's invoice number, a description of the problem, and any names or item number(s) for the problem merchandise.

You can also call our Customer Service Department toll-free at 1 (844) 430-7084. Our customer services representatives are available to help you Monday through Friday from 8 am - 5 pm EST. Please have handy the names or item numbers for the problem merchandise.

For information on returns or refunds, please visit our Returns page for all of the details.